The viewing request does not sit in an inbox.
Keep viewing enquiries and property follow-ups organised, so a request that arrives while you are on site is still answered while it matters.
Where a property enquiry goes cold
The call during a viewing.
The enquiry arrives while you are standing in someone’s kitchen. By the time it is returned, three other agents have replied.
Follow-ups after the visit.
Everyone who viewed last week needs a call. The list is in a notebook, or in somebody’s memory.
The same details, over and over.
Size, floor, facing, what is included, whether the paperwork is clear. Answered by hand every single time.
The coordination. Never the negotiation.
Property is a relationship business with an administrative tail. The tail is what loses enquiries, and it is the only part we automate.
Organise viewing requests.
Capture who, which property and when they can come, check it against the availability rules you set, and put the confirmation in front of whoever has the keys.
Prepare follow-up notes.
What was shown, what was asked and what was promised — drafted after the visit for a person to check and send.
Answer questions from your own listings.
The specification you published, not an invented one. Anything about price, terms or paperwork goes straight to a person.
Keep the pipeline visible.
Who enquired, who viewed and who is waiting on an answer, without anybody maintaining a sheet at the end of the day.
What is included, and what is not.
In scope
- Enquiry capture and the questions you would ask anyway
- Viewing coordination against your own availability rules
- Post-visit follow-up preparation
- Listing questions from your published details
- Pipeline visibility across the team
- A monthly read on where enquiries came from
Stays with your team
- Price, terms and every negotiation
- Anything contractual
- Legal, title and society questions
- Who is worth a Saturday
- Every promise made about a property
Related pages, if this one is not quite it.
Follow-up Coordinator
The role built for the week after a viewing.
AI systems
How a build is scoped, tested and handed over.
Marketing & growth
When the problem is enquiry volume, not handling.
Tell us what needs attention.
Ask the questions this work raises, or describe the job in your own words. A person replies within one working day, and if the job is not ready to build yet, we will say so instead of quoting for it.
Brand Wisdom A person reads every enquiry and replies within one working day.
Tell us what’s going on and we’ll help you work out the next step. A person reads every one of these, and you’ll hear back within one working day.
What should we work on?
Or ask first
Only the figure you have already published, and never a negotiation. Anything beyond that goes to a person, because that conversation is the job.
Only if it can reach whatever holds the current list. That connection is the first thing we check in scoping, and we will tell you if it is not possible.
It can ask the questions you would ask and record the answers, which is most of qualification. The decision about who is worth your time stays with you.
We store your answers so we can reply. Read what we keep and why in our privacy notice.