Every course enquiry gets a same-day answer.
Connect course enquiries and enrolment follow-ups in one workflow, so an admissions question never waits for the office to open.
Where admissions loses people
The enquiry with a deadline.
Admissions questions arrive in a rush, and every one left unanswered is a seat filled somewhere else.
The half-finished enrolment.
Someone started the form, or asked one more question, and then nothing happened on either side.
The same prospectus question.
Eligibility, timings, format, what the certificate is worth. Asked hundreds of times a term, answered by hand each time.
The admissions queue. Not the decisions.
Enrolment is a sequence of small, time-sensitive steps. Miss one and a good applicant quietly goes elsewhere. That sequence is what we build.
Answer course questions.
Eligibility, timings, format and what a programme covers — from your own prospectus, with anything it cannot answer handed over.
Follow up on enrolments.
The incomplete application, the unanswered question, the document that was promised and never arrived.
Keep the queue visible.
Who applied, who is waiting on what, and who has gone quiet — without anybody maintaining a spreadsheet by hand.
Keep one thread per applicant.
A parent and a student asking about the same place get consistent answers, in the same conversation, in the language they wrote in.
What is included, and what is not.
In scope
- Course and admissions questions from your own material
- Enrolment follow-up and document collection
- Open-day, session and deadline reminders
- A live view of the admissions queue
- Routing to the right member of staff
- A monthly read on what applicants actually ask
Stays with your team
- Admissions decisions, always
- Eligibility judgements and exceptions
- Fees, scholarships and concessions
- Academic and career advice
- Complaints and appeals
Related pages, if this one is not quite it.
AI systems
How a build is scoped, tested and handed over.
Marketing & growth
When the problem is the size of the intake, not the handling.
Scheduler & Operations
For the administration around a cohort.
Tell us what needs attention.
Ask the questions this work raises, or describe the job in your own words. A person replies within one working day, and if the job is not ready to build yet, we will say so instead of quoting for it.
Brand Wisdom A person reads every enquiry and replies within one working day.
Tell us what’s going on and we’ll help you work out the next step. A person reads every one of these, and you’ll hear back within one working day.
What should we work on?
Or ask first
It changes the design rather than preventing it. The workflow stays on logistics, records who a conversation is actually with, and the data rules go into the handover. Anything needing a judgement about a student reaches a person.
That is usually the reason to build it. Routine questions are answered at whatever volume arrives; the ones that need a decision reach your team with the context attached.
No. We work with what you have, and we tell you during scoping what can and cannot be connected rather than after the invoice.
We store your answers so we can reply. Read what we keep and why in our privacy notice.