The enquiry at 10pm still gets an answer.
Keep enquiries and appointment follow-ups moving with a custom clinic workflow, built on your own treatment information, your timings and the handover rules you set.
Where a clinic loses enquiries
The evening enquiry.
A question arrives after the front desk has gone home. It is answered in the morning, by which time the patient has messaged somewhere else.
The follow-up nobody owns.
A consultation happened and the next step was agreed. Three weeks later, nobody is sure whether the call was made.
The same twelve questions.
Timings, directions, what a treatment involves, whether you are open on Sunday. Trained staff spend the morning on answers that never change.
Logistics, at any hour. Nothing clinical.
A clinic workflow earns its place on the routine work. The line around anything clinical is the first thing we write down and the last thing we test.
Answer common enquiries.
Services, timings, directions and what a visit involves — from your own information. If the answer is not in what you gave it, it says so and fetches a person.
Coordinate appointment requests.
Take the request, check it against the rules you set, and put the confirmation in front of whoever owns the diary. Nothing is booked behind your back.
Keep follow-ups moving.
The post-consultation call, the review reminder, the patient who asked to be contacted next month — prepared and queued, with a person sending them.
Notify the person on duty.
A new request, an unusual question, anything urgent, reaching your team the way your team actually works rather than a dashboard nobody opens.
What is included, and what is not.
In scope
- Enquiry handling on the channels your patients already use
- Appointment request coordination against your own rules
- Follow-up preparation and reminders
- Your treatment, timing and location information, kept current
- Notifications to whoever is on duty
- A monthly read on what was asked and what went unanswered
Stays with your clinic
- Every clinical question, without exception
- Diagnosis, suitability and treatment advice
- Pricing, packages and concessions
- Complaints and anything that has gone wrong
- Consent, records and anything a regulator governs
Related pages, if this one is not quite it.
AI Receptionist
The role most clinics start with.
AI systems
How a build is scoped, tested and handed over.
Marketing & growth
When the problem is the number of enquiries, not the handling.
Tell us what needs attention.
Ask the questions this work raises, or describe the job in your own words. A person replies within one working day, and if the job is not ready to build yet, we will say so instead of quoting for it.
Brand Wisdom A person reads every enquiry and replies within one working day.
Tell us what’s going on and we’ll help you work out the next step. A person reads every one of these, and you’ll hear back within one working day.
What should we work on?
Or ask first
No, and that is a designed boundary rather than a setting someone could change. Clinical questions route to a person every time. The workflow answers logistics: what you offer, when you are open, what a visit involves, how to get there.
No. It covers the hours and the volume a front desk cannot — evenings, Sundays, and the twelfth identical question of the morning. Your team keeps every conversation that needs judgement.
Tell us where your patients contact you and how they actually write, including mixed script. We confirm the channel and language scope, then test examples from your own clinic before agreeing what the system will handle.
It is your data. During scoping we list every place information lands, who can see it and how long it is kept, and that list goes into the handover.
We store your answers so we can reply. Read what we keep and why in our privacy notice.